In this section you will find many answers on possible questions about placing your order at our online store and its operation. If, after looking through these answers to the most common questions, you still have any doubts, please do contact us directly.
Products and availability
When a product on the piedart.com website is marked as “In stock”, is it really available right away?
Yes! We update the availability information in real time. Most articles are shipped right away from our own warehouse in Málaga. If a product is out of stock, it is clearly marked so.
Will I receive the same product as shown on the photo?
The photos we publish represent the articles on offer. They are taken of one of the products to represent all. However, if you have some doubts about size, real colour or something like that, please send us an email to email@example.com.
Registration and private data protection
Is it safe to buy online?
Buying from piedart.com is completely safe: all operations that require the transmission of personal and/or financial data are done in a controlled environment. All the information you transmit to us travels encrypted via the web. Additionally, all financial data from your credit card or PayPal account is transmitted directly to the corresponding financial institution via their secure payment systems. At piedart.com we don’t register or store your financial data in any way.
Shipments are done by reliable international transport companies and deliveries only are realized under signature of the addressee.
Which password should I use to register with piedart.com?
You can create one you like. The password to open a personal account piedart.com must consist of a series of letters, numbers or a combination of both that can be invented.
Do I have to register and get an online account to browse on piedart.com?
No. You can browse without registration.
Do I have to register and get an online account to make a purchase on piedart.com?
You can always make your purchase as a guest without registration. However, the registration is safe and easy (one click) and allows you to shop again in the future without the need to put in again your shipping and invoicing data. It is also the fastest and easiest way to check and manage your orders and personal data:
- Fast and easy shopping.
- Check your order history at any time.
- Follow the status of your order online.
- Manage your personal data, delivery and invoicing addresses.
- Change your password.
Placing an order
How can I place an order with piedart.com?
To place an order in piedart.com you can simply place the product you would like to buy in your shopping cart. You can add a product to your shopping cart directly from the product page by using the “Buy” button. You can easily find the products you look for by browsing through the product categories or by using the Search box on the corner of the page.
You can repeat the same process adding more products to your shopping cart until you are happy with your order. If you change your mind you can also take items out of your shopping cart again.
Once you are happy with the products in the shopping cart and want to place the order, go back to “Go to your shopping cart” verify your order and press the “Proceed to Checkout” button.
You can then simply follow the checkout process as indicated, provide your invoicing and shipping address, select your preferred payment method. If you wish, you can also register your data so that they are easily available for future orders, but you don’t have to.
Payments, prices and promotions
Is VAT already included in the prices published?
Yes, all prices indicated in piedart.com already include VAT. If you buy from countries outside the European Union, from the Canary Islands, Ceuta and Melilla or other places with a different VAT treatment, or if you are a company from a EU country with a valid EU VAT registration number it is possible to deduct the VAT from your order. In most cases our advanced shop software will do so automatically as you process your order. If not, please write us at: firstname.lastname@example.org.
How can I pay for my order?
Piedart.com offers different payment methods, including PayPal and Bank Transfer for now.
Can I pay cash on delivery?
Sorry, we don’t offer cash on delivery as a payment option.
I have paid via bank transfer to your account. How long will it take until I receive my order?
We check our account every day before preparing all shipments. In Spain a bank or wire transfer typically takes 1 day to go from one account to another. A direct cash deposit to our account within an office of the ING Direct Bank is credited to our account immediately. The day we receive your payment in our account we prepare and ship your order according to the method of delivery we have and it will be delivered in the corresponding time frame. International wire transfers within Europe typically take 2 – 3 business days. Please also check with your bank about the delays.
What are “cookies”?
Cookies are pieces of information that are stored on your hard drive when you visit a website. They are essential for the operation of a web store like Piedart.com. They also help us to simplify and personalize your shopping experience in our store and can be used for fraud prevention and protection of privacy.
You can get more information about our cookies policy in this link.
Should I accept cookies to shop at Piedart.com?
How do I set my browser to allow cookies and make my purchases in Piedart.com?
Typically cookies are already enabled by default in most browsers. Otherwise, you can enable them easily in the “Settings” section of your browser. For more help please check the help section on the toolbar of your browser or do an Internet search to find the necessary information on how to configure your browser to accept cookies.
Shipments and Delivery
How much does the shipping cost?
Nothing. All shipping cost are free in Piedart.com, wherever it’s your shipping address around the world. Amazing.
Can a person different from the one realizing the order receive the order?
Yes! The person receiving the order on your behalf will need to identify herself with an identity card and sign for the delivery. However, if you already know that you will not be able to personally receive your order, you can indicate an alternative delivery address or another person as the recipient in the form where you enter your address(es) during check-out.
Can I buy from anywhere in the world?
Yes! We ship worldwide. However, export / import restrictions may apply for some products or destinations.
Should I reject a shipment that arrives open or damaged in any way?
Yes! You should carefully check the package(s) before signing for them. If the order is not what you requested or if the packaging is opened or damaged in any way you should reject the shipment and return to sender. In this case, please enter your observations and reasons for rejection on the delivery notice. Please also inform us quickly by sending us a copy of the delivery notice to help us process your claim and find a solution quickly.
Can the country from where I buy be different from the country where I want to receive the goods?
Yes! You simply register a different address for the invoice and for the shipment in the corresponding form.
Are all the articles well protected in their packaging?
Yes! We do our best to ensure that your orders are well protected and will get to you in perfect condition. Still, in the rare case that any package or item would arrive with a damage, point it out on the carrier’s delivery notice, let us know and we will find a solution as soon as possible.
Warranty and after sales service
I would like to cancel my orders. What do I have to do?
You can cancel your order anytime before it has gone into the shipment preparation process. After that we cannot anymore stop the shipment of your order.
You have just to send us an email to email@example.com
Will Piedart.com reimburse the shipping costs in case I return a product?
No, the return shipping costs are borne by the customer.
If I receive a product and am not satisfied. Can I return it?
Yes, if you are not satisfied with the article within 14 days from the date of delivery. Products must be returned in their original condition, well packed and with the original packaging intact. Please notice that the return shipping cost will have to be borne by the client.
When the return is approved, the merchandise will have to be sent back to us to an address we will provide. Once we get the item back at our warehouse and it is checked, we will send you back a refund for the same price.